Terms & Conditions
Ordering
All prices are inclusive of 25% Danish VAT. For customers outside the EU no VAT will be charged.
Payment
We accept credit card payments through our secure gateway. We accept the following cards:
Visa, Visa Electron, MasterCard and Maestro.
Cards are not charged until the order is shipped, and there are no extra fees.
Bank transfer is also possible.
An invoice is provided with the delivery, and is also available to download for those customers who choose to create an account on the site.
Delivery
We ship world wide via GLS and UPS. All shipments are registered and insured, with tracking number.
International delivery costs are flat rate and are shown on the checkout page, after the billing/delivery country is selected.
Click here to see the full list of shipping prices
Delivery times
International delivery times will vary depending on the destination country. All customers will be sent an order update with package tracking details.
Import Duties outside the EU
Please note that customers outside the EU may be subject to import tax charges upon delivery. Fuzz Monster is not responsible for any import charges incurred. Please check with your country’s customs rules and regulations before ordering.
Delivery price exceptions on heavy / large items
There may be extremely rare cases (i.e. orders with very large weight or dimensions), where the flat rate delivery price charged on the website will not cover the actual cost of delivery. In this case we will contact the customer to either: arrange payment for additional shipping cost; or cancel the order at their request.
Returns Policy
We offer a 14 day returns policy. The 14 days start from the day you receive the item. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received and we will provide a refund. We reserve the right to deny a refund if the items are not returned to us in their original condition.
IMPORTANT: You will only be refunded for the amount of the items purchased – the original shipping costs will NOT be refunded. And in the event of a return, the customer is responsible for the return shipping costs back to us.
IMPORTANT: Returns from countries outside the EU will incur a DKK 160 (€ 21,50) customs processing fee.
Send returns to:
Fuzz Monster
Storegade 44
6880 Tarm
DENMARK
Please contact us by email first.
Warranty
When you shop at fuzzmonster.dk you have a 24 month warranty. This means that you can either get it repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product. The warranty covers the cost of repairs, spare parts or other replacement costs. The nature of the repair or replacement of the product depends on Fuzz Monster’s assessment. Remember that the product must be properly used according to the instructions provided. You must claim within “reasonable time” after you have discovered the defect in the product. Shipping Damages shall be reported to the shipping company upon delivery.
If the complaint is justified we will refund your (reasonable) shipping costs.
The product should be sent to:
Fuzz Monster
Storegade 44
6880 Tarm
DENMARK
When you return the product, please state what the problem is in as much detail as possible.
Remember that the product must always be returned in protective packaging, with a receipt provided for shipment so that we can reimburse your shipping costs. Fuzz Monster is subject to the current laws and regulations on product liability in Denmark and the EU.
Privacy Policy
In order to place an order with us on fuzzmonster.dk, we require the following information:
– Name
– Address
– Phone number
– E-mail address
We record this personal information for the purpose of delivering goods to you.
Personal information registered with Fuzz Monster is kept for five years, after which the data is deleted.
When collecting personal information through our website, we ensure that it is always done with your express consent, so that you are informed of exactly what information is collected and why.
Only the Director and the staff of the Fuzz Monster has access to information about you.
Information provided to fuzzmonster.dk is never transmitted or sold in any way to third parties, and we will not record any sensitive personal information. When registered with Fuzz Monster, you always have the right to object to the registration. You also have the right to inspect the information we have about you. These rights are secured by the Privacy Act and inquiries regarding this should be directed to Fuzz Monster by email:
Cookies
fuzzmonster.dk uses cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you. You can always delete cookies from your computer – check the help menu of your web browser to see how.
Logstatistics
We use log statistics on fuzzmonster.dk which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and what pages are visited.
Log statistics are used only for the purpose of optimizing fuzzmonster.dk.
Disclaimer
We take reservations for misprints, price changes, and that items at the time of ordering may be sold out.